Hotel MyWay: General Terms and Conditions (2024) powered by Reloc AG

Office hours: Monday to Friday from 8:30 – 12:00 and 13:00 – 18:00 (Fri until 17:00)

Conclusion of contract: The provisions of the Swiss Code of Obligations apply to the conclusion of the contract. A reservation is deemed to have been made when payment or a guarantee has been received by credit card. We reserve the right to cover cancellation costs directly with the credit card provided for the guarantee.

Reservation conditions: A reservation is considered confirmed as soon as the electronic reservation confirmation has been received by the guest and payment has been made or a valid credit card has been provided as a guarantee. The hotel reserves the right to reserve an amount up to the total booking costs on the credit card provided in advance. With his booking, the guest confirms the accuracy of his personal details. If these conditions are not met, the hotel may cancel the reservation without notice.

Cancellations, changes and no-shows: Cancellations and changes to the reservation must be made in writing to the hotel and require the hotel’s written consent. If this is not done, the agreed price from the contract must be paid even if the customer does not make use of contractual services. Cancellations/changes up to 18:00 2 days before arrival are free of charge. In the event of a late cancellation, 100% of the first night will be charged to the credit card provided, unless the rooms can be re-let. If the customer does not show up on the day of arrival (no-show), the first night will be charged at 100% of the room rate. debited. The date of receipt of the customer’s notification by the hotel shall be decisive.

24/7 automatic check-in/out: There is a self-check-in machine in the hotel lobby for checking in and out by entering the reservation number or family name. Payment is made on site at check-in by credit card or EC card (Maestro). Hotel MyWay does not have a manned reception. After completing the check-in process at the machine, the room key card is automatically ejected. Check in after 15:00 / check out before 11:00.

Payments and prices:The customer is obliged to pay the applicable or agreed prices of the hotel for the room rental and the other services used by him. The prices may also be changed by the hotel if the customer subsequently requests changes to the number of rooms booked, the number of guests or the length/time of stay, and the hotel agrees to this. Hotel invoices without a due date are payable in full within 30 days of receipt of the invoice. The hotel is entitled to declare claims due at any time and to demand immediate payment. In the event of late payment, the hotel is entitled to charge interest on arrears. The hotel is entitled to demand advance payment upon conclusion of the contract or thereafter. The amount of the advance payment and the payment dates can be agreed in writing in the contract.

Disruptions, operating restrictions: Disruptions such as noise and/or operating restrictions do not entitle to any compensation or reimbursement.

Liability for damages and liability of the hotel: The hotel is only liable for damages in cases of intent or gross negligence. Liability for items brought in by the guest is excluded to the extent permitted by law. Claims must be made in writing to the hotel immediately, at the latest 5 days after departure; otherwise the claims shall be deemed forfeited.

Rental property (reallocation within a category): The customer receives the right of residence in a room of the category shown on the contract for the duration shown on the reservation confirmation. The customer is not entitled to the provision of specific rooms.

Room provision, handover and return: The customer does not acquire any entitlement to the provision of specific rooms. Booked rooms are available to the customer from 15:00 on the agreed day of arrival. The customer is not entitled to earlier provision. On the agreed day of departure, the rooms must be vacated and left by 11:00 at the latest. In the event of a later check-out, the hotel may charge 50% of the full accommodation price (list price) for the additional use of the room until 13:00, and 100% from 13:00 onwards, in addition to the damage incurred by the hotel as a result.

Registration: For stays of more than 3 months, the customer is obliged to register himself and any other residents with the residents’ service of the municipality of Wallisellen. Proof of this can be requested by the hotel at any time.

Use of the hotel rooms: The rented rooms may only be used by the persons listed in the reservation confirmation (including children). In the event of over-occupancy, the hotel may charge or debit the surcharge or terminate the provision of the rooms without notice. The rooms are to be used exclusively for accommodation purposes. Trade of any kind is strictly prohibited in the rooms. The guest is not permitted to allow third parties to use rented hotel rooms.

Duty of care: The rooms must be used with care. Consideration should also be given to neighbors. Hotel guests and overnight guests are liable for damage or excessive soiling which they intentionally or unintentionally cause to the property provided to them. If the guest or a co-user of the room causes damage, this must be reported to the hotel immediately. Damaged or missing items and equipment will be charged to the guest or debited from the credit card provided. The hotel reserves the right to charge for any damage subsequently discovered or to charge the credit card used for the reservation. The same applies if the rooms cannot be re-let due to unscheduled repair or cleaning work. The guest may be charged for any damage caused as a result or the credit card used for the reservation may be charged.

Internet: The hotel offers FREE internet access via WiFi (wireless LAN) in all rooms and common areas. Our hardware meets modern standards and is designed for general use (web browser, e-mails, etc.). Internet use is therefore limited to 2 web browser-enabled devices per room. Due to the increased use of the connection, especially in the evening, the hotel cannot guarantee a specific or constant download speed. The hotel is not responsible for the customer’s hardware/software. The connection to the Internet is unprotected and is at the customer’s own risk. The hotel accepts no liability for any damage caused by spam, viruses, spyware, malware, etc. The hotel does not guarantee the speed and performance of the internet provider.

Credit card: The hotel is entitled to request valid credit card details to secure all claims and to store them for the duration of the stay. Furthermore, the hotel is entitled to make justified debits from the same credit card up to 2 days after the guest’s departure (services, damage, missing inventory, etc.).

Parking: Guests are not permitted to park vehicles in reserved parking spaces except in the parking space rented by the guest. If the guest is provided with a parking space in the garage or in a hotel parking lot, even for a fee, this does not constitute a safekeeping agreement. The hotel cannot be held liable for loss of or damage to vehicles parked or maneuvered in the garage and their contents. A short-term parking lot is available in front of the main entrance for hotel guests to load and unload their vehicles.

Smoking: Smoking is strictly prohibited in all hotel rooms and public areas of the hotel. Our hotel is a non-smoking establishment. In the event of a breach of the smoking ban, the hotel reserves the right to charge the cleaning costs (from CHF 1,000) or to charge them to the credit card used to make the reservation. Smoking is permitted on balconies and terraces.

Lost property: Lost property is stored by the hotel for max. Stored for 1 month. After the expiry of the 1-month retention period, the hotel is entitled to dispose of lost property and charge an appropriate fee.

Pets: The keeping of animals (including small animals) is prohibited without the prior written consent of the hotel.

Applicable law: This contract is governed exclusively by Swiss law. The parties agree that the place of jurisdiction shall be Wallisellen in the Canton of Zurich, Switzerland. Unless otherwise agreed, the provisions of the Swiss Code of Obligations (Art. 253 et seq. CO) shall apply. With your signature on the contract / reservation confirmation or unilateral confirmation of a booking by you, you accept the General Terms and Conditions.